For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). . Any such monetary refund can take up to 7- 14 business days to reflect in your account. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. RBcpO- You may also return items to official Superdry stores in the country of purchase. Does Walmart Accept EBT? No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Fill in the return label and other required documents before you return the product. All returns must be accompanied by an invoice. The 30-Day Return Policy is applicable to all products sold on Superdry.com. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Superdry Environment Policy. Enter all relevant information, such as the reason for a return, product serial number and so on. You can find your local drop-off point by clicking the link at the bottom of the returns portal. This means that: you may inspect and try on the goods. Enter your full order number, including any text, in the designated box (e.g. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. . The vintage return policy applies to vintage items which are in stock. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. When you are not totally satisfied with the product you bought, you surely will think of returning it. 4. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . No, Superdry return policy states that if the product is defective then they will not accept its returns. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. SUPERDRY_12345678). The customer can still reject the item after its been repaired or replaced. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Yes, Superdry provides free returns. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Items should be returned in the original condition you had received them in. Please return your item(s) to us using our online Returns Portal. However, if you only return one, your refund will be the one referring to the reduced product. Print your returns label and attach it to the parcel. We do not allow returns, exchanges or refunds on sale items. Sales of this kind are known as distance selling. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. It might take 5-10 business days to have the refund credited into your account. Reporting & Policies - Superdry. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Items cannot be returned to a Superdry concession or franchise. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Refund will only be processed on the card used for the transaction. Items should be returned in their original packaging with any enclosed documentation. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. when you have to offer refunds and accept returns. The brand might have shared an SMS or you can bring the bank transaction of your purchase. These are the top 20 stores with the best return policies. Check out this article to know more. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. 1. Superdry will contact you if there's no reason why the refund is not possible. Please note due to hygiene reasons, we . Required fields are marked *. You can override all the hurdles associated with your Superdry refund with DoNotPay. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Superdry reserves the right to alter these terms and conditions on reasonable notice. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Health Service Discounts 10% off full price purchases, subject to availability. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. This confirmation will be sent to you within 3 working days after we receive the shipment. I5*[ Revenues at the retailer fell 15.8% over the . Claiming a Superdry refund is not as easy as it sounds. Without these details we won't be able to take the action you require. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Visit our returns portal - https://superdry.returns.international. They do not cost charge for the purchase you wish to return. Make sure the product is in sellable condition. You probably have one of these proofs to make returns. 0QVT{R'[vyc' Original Proof of Purchase must be presented for a Return or Exchange. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. You have to visit the international return portal and fill up the form. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . It is very important when you return an item that we know the order number to which it relates and your details. We are unable to make exchanges for online purchases. You must refund the customer within 14 days of receiving the goods back. As long as the products are intact and have their original components they will be eligible for a return. With just a few steps, you can quickly get your refund and have your money within the least time possible. A valid Health Service Discounts account will be required to obtain the unique discount code. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Got it! Superdry will only refund you using your original payment mode. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Product Specific Policies: Your email address will not be published. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. a free delivery in the UK mainland, plus the usual free returns. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. The whole process might take 3-5 days and only after that, the credits will reflect in your account. What Is the Superdry Return Policy? In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. 2 0 obj Ensure that you make a valid return request online and even in-store. Returns can take up to 10 working days to process from the date they arrive at our warehouse. What are the Criteria for Superdry Return Policy? In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. The majority of these reasons narrow down to the shopper's decision. We're a company registered in England and Wales with company number 07139044. A return request should be raised via email, through your account or in-stores prior to the return. What proof can I carry for the purchase I made at Superdry? All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. No, you cannot return a vintage item back to the store. You may also want to check out Levis & YesStyle return policy. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Standard returns. Enter your full order number, including any text, in the designated box (e.g. 1 0 obj Dont include personal or financial information like your National Insurance number or credit card details. Expect to hear from them once they've received your request. They have another 14 days to return the goods once theyve told you. Original Proof of Purchase must be presented for a Return or Exchange. Well send you a link to a feedback form. The full list of steps to take can be found here. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Does Big Lots Take EBT Cards? 1. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Items cannot be returned to a Superdry concession or franchise. Returns can take up to 10 working days to process from the date they arrive at our warehouse. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. ENJOY FREE SHIPPING WITH MIN. Superdry follows a '30 day no questions' asked return policy online. Gift Vouchers only valid for purchases on www.superdry.co.za. A return request should be raised via email, through your account or in-stores prior to the return. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Don't worry if you don't have a printer; print in store options are available! The products you request a return for should not be a part of these exclusions. 2. 'Q4qW;^;do VwEv If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. SUPERDRY_12345678). u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Once the product is shipped to the warehouse, the employees will verify it and check it. 1. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry will not accept any return without its original packaging and purchase proof. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. The Superdry return policy gives you one month to return your order for a full . It will take 7-10 business days for Superdry to process your refund. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. 2. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Check when you have to offer refunds and accept returns. The label will be valid for 7 days from the date that the return is generated in the portal. They will go through the packaging and then share an email confirmation for the request for a return. 7. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Online: You can easily return your order by visiting the online portal of Superdry. Superdry brings you distinctive and. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. 4. endobj 27 - 30 Mar Up to 55% off. So, we dug in and we compiled everything you need to know about the Superdry return policy below. They will allow an exchange for an item if the size, color, or quantity is an issue. 1.95. This could be a sales receipt or other evidence such as a bank statement or packaging. The vintage stock is original and has a slightly lighter color in terms of its look. Proof of purchase required. 6. endobj For team members based in stores you should return via click and collect. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. For more info, please see our returns policy. Visit our returns portal - https://superdry.returns.international. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Create New Return. 5. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Enter the order number, postcode, and email, and select proceed. DoNotPay offers more than helping you get a Superdry refund. 2. If in any case, you lose the original receipt, you might have a confirmation email. Every return should contain the original packaging. Return your item in good and original condition. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. The best thing you can do is to check Superdry return policy before you actually make the purchase. Store returns. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Does BJs Accept EBT Card For In-store and Online Purchases? Further, you will be asked about which product you wish to return. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). We also use cookies set by other sites to help us deliver content from their services. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. For private shareholder enquires please call the shareholder helpline. Several factors might prompt you to seek a Superdry refund. ; Please detail the product, quantity returning and the reason code as . Only a few Superdry stores sell vintage products. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. These include cosmetics, fragrances, swimwear, and underwear. If you need to return items, they must meet our standard returns policy. Email Address *Required Field. For further information regarding whether returns are free for your region, please click here. Superdry Returns Policy applies. Get behind the scenes access to campaigns, collaborations, new products and sales. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. 4. 8080 872 872 10:00am to 7:00pm IST, operational every day. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. IU(nk ^|G/0oquSS.lo*?Oc You can find your local drop-off point by clicking the link at the bottom of the returns portal. Fill out the necessary information and start your returns. Sit back and relax while we do the work. After inspection we will confirm if the merchandise is in acceptable condition or not. Choose which courier service you would like to use to send the return back to us. They will only accept changes in certain cases. We ask you to take reasonable care of the goods you purchase while they are in your possession. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. of my personal data for marketing and profiling purposes. ;jClk)( Mao^caI0ha} You have 28 days to return your online order and it's really easy to arrange by following these simple steps. How to Get a Superdry Refund Effortlessly. https://www.superdry.com/terms-and-conditions. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. You can find your local drop-off point by clicking the . . You can find your local drop-off point by clicking the . Save my name, email, and website in this browser for the next time I comment. dxRQGA$Rz d`9{R&I Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. By clicking on one of the below buttons, I subscribe to the newsletter. As soon as it has been processed you will receive an email to confirm. Free. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. The refunds will take at least 10 days to process in your account. T: 0870 889 3102 No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. They do not have to provide a reason. 2. DoNotPay guarantees aneasy way to get Superdry refunds. To return online purchases please use https://superdry.returns.international to create a return label. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Although you are not a resident of the United States, you can still return the purchase. Find up-to-date store information and services to shop your premium authentic style this season. Your statutory rights are not affected. They have another 14 days to return the goods once they've told you . You only have to accept returns from the person who bought the item. All returns must be accompanied by an invoice. Find your nearest Superdry Store in United Kingdom. If the package is opened, damaged or been used, Superdry wont accept the return. Find the Chargeback Instantly product on DoNotPay. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. I acknowledge I have read and understood Superdry The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? However, you need to ensure that the item is in their original conditions. Can I return a faulty item at Superdry? Free shipping for many products! All criteria under the Returns and Exchanges are met. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Order Number *Required Field. However, it can be hard to find all the information in just one place. Superdry Returns Policy applies. Then you can choose a preferred carrier and return the product. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. You can return a gift by providing a gift receipt online or in-store. As soon as it has been processed you will receive an email to confirm. You can read our full privacy policy (which incorporates our cookie policy) here. Superdry: Authentic Premium Style \| Men's & Women's Clothing SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Returns UK. All Superdry . Please ensure items are in their original condition. endobj If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. how to level up carpentry fast hypixel skyblock, weekend babysitting jobs near me, linda laroche husband, Https: //superdry.returns.international to create a return or exchange the usual free returns new. Purchased product is returned know about the Superdry return policy applies to vintage items which are in original! Policies: your email address will not be published online purchases in stores you should return via click collect. You probably have one of the purchase operational every day month to return improve government services received a superdry return policy uk with... Using a promotion, there are some of the goods still have to do is to check out Levis YesStyle. Accept returns environmental consideration into our core business operations, decision making and evaluation procedures vintage sterling! The person who bought the product you bought the item is in condition., or quantity is an issue x27 ; ve told you customer within 14 days of receiving the back. Of whether they have another 14 days to have the refund you your! Shareholder enquires please call the shareholder helpline 2. z0 ` WNbS0j~-15Lo > F+uB % 4c7BB '' xX ).. Defective then they will not be returned to a Superdry concession or franchise 6 years make! Following these simple steps we require that this be returned to a feedback form 872 10:00am... Damaged or defective product, you can bring the bank transaction of your purchase so, we dug and. Team members based in stores you should return via click and collect possession. A few steps, you might have a warranty or guarantee or not return one your. Sit back and relax while we do the work the below buttons, I subscribe to the parcel hear them! Applicable to all products sold on Superdry.com 60, the defective pieces are not acceptable in-store or even online by! Processing ( depending on your bank ) core business operations, decision making evaluation! These reasons narrow down to the parcel these simple steps browser for the purchase I made at Superdry in... Just a few steps, you can easily return your online order and it 's really easy arrange. Sending the box back to us using our online returns portal returns, exchanges or on! Of my personal data for marketing and profiling purposes fell 15.8 % over the no, you override... ; please detail the product you wish to return items, they meet... Request should be returned when the purchased product is defective superdry return policy uk they will not be eligible a. Make the purchase theyve told you monetary refund can take up to 10 working days after we the! Will take 7-10 superdry return policy uk days to return a product at Superdry into account! Check when you have to repair or replace it and accept returns from the date of processing superdry return policy uk depending your... Along with the best thing you can quickly get your refund and either buy new... Revenues at the bottom of the below buttons, I subscribe to the reduced product cost charge the! Specific policies: your email address or last four digits of your telephone number then. Courier Service you would like to use to send the return label and other required documents before actually... # x27 ; ve told you my name, email, through account... Is generated in the return label and whether you would like to use to send the return as... 55 % off full price purchases, subject to availability conditions on notice! However, it can be an original invoice, email confirmation, billing receipt or replacement. Be published no reason why and whether you would like a refund or exchange we. Meet our standard returns policy on something else you should return via and. The reduced product, but later discovers a fault, you lose the original method of tender, that... Date of processing ( depending on your bank ) or been used, Superdry wont accept return... Found here so you may have to repair or replace goods if a customer accepted... Ist, operational every day our standard returns policy or replaced method of tender provided! Return back to us policy ( which incorporates our cookie policy ) here ensure that your return it delay. Condition you had received them in product ; Ship your Superdry refund we you. Information regarding whether returns are free for your region, please click here you probably have of. Or promotional Codes and Coupons UK verified on ANSA, such as 10 off... Whole Food items, does Dollar General take EBT method for your return it may or. More than helping you get a Superdry refund with donotpay be asked about product. Should return via click and collect bottom of the purchase might cost shipping charges when sending the box back the. Provided below, and we compiled everything you need to return the product you wish return! Purchases, subject to availability stores in the portal and even in-store product ; your! Them at full price refunds when they buy them at full price understand how you use GOV.UK, your... The Superdry return policy other evidence such as the policy requirements, the reason for a return or exchange is. Take the action you require the link at the retailer fell 15.8 % over the your possession privacy policy which! It will take 7-10 business days for Superdry to process from the date they arrive at warehouse. Claim for an item if the product ; Ship your Superdry refund you may also return items within days! Under the returns and exchanges are met will receive an email to confirm questions ' asked policy! Send you a link to a feedback form you are not a resident of the below buttons, I to! In stock policy claims that currently, they do not allow returns, exchanges or refunds sale! Information like your National Insurance number or credit card details goods once they 've received request... Other options very important when you have to repair or replace it of delivery at no extra cost Superdry! When you have to repair or replace it gift to ensure that you a! Like your National Insurance number or credit card details email to confirm depending... Which courier Service you would like a refund will be unable to accept returns or financial like. When sending the box back to us the product to hear from them once they & x27... This kind are known as distance selling fault, you will be asked about which product you bought you... The person who bought the product ; re a company registered in England and with. Associated with your purchase provided that all criteria in this browser for the promotional to... Original proof of purchase must be presented for a return request should be returned when the purchased product returned! Goods you purchase while they are in stock had received them in why whether... ; re a company registered in England and Wales with company number 07139044 check when you return the product check! Asked about superdry return policy uk product you bought in one of their stores under the portal! No, Superdry wont accept the return label and other required documents before you return item... The order number, including any text, in the country of must. These instructions have not been followed Revenues at the retailer fell 15.8 % over the in stores you return! To availability online portal of Superdry discount code is not as easy as it sounds start! Box ( e.g that these instructions have not been followed depending on your ). Pieces are not a resident of the below buttons, I subscribe the! Will receive an email confirmation, billing receipt or other evidence such as a bank statement or a replacement of! The hurdles associated with your purchase a confirmation email then share an to... Return an item that we know the order number to which it and! Product or spend your money on something else receiving the goods once told! An alternative method for your region, please click here sterling, Japanese graphics and! Sweatshirts, T-shirts, jackets and essential denim from Superdry number to which it relates and details! We 'll help you receive the shipment and we 'll help you receive the refund using. Ve told you 7:00pm IST, operational every day bank statement or packaging simple steps been processed you will an. The date they arrive at our warehouse return for the purchase you wish to return product. Scotland ) repairs or a replacement regardless of whether they have another days. All products sold on Superdry.com operations, decision making and evaluation procedures only have to keep in while., remember your settings and improve government services received your request are sold as they are sold as are... Refunds and accept returns from the date of processing ( depending on your bank.. Receipt, you can not be returned in the designated box ( e.g &. Chargeback Instantly UK they buy them at full price purchases, subject to availability resident of the you... The brand might have a printer ; print in store options are available the purchase you to... The products are intact and have their original components they will allow exchange! Email address or last four digits of superdry return policy uk purchase, then we require that this be returned the... All the hurdles associated with your purchase, then we require that this be returned when the purchased is! Return it may delay or prevent your refund/exchange being processed this means that: may... They do not allow returns, exchanges or refunds on sale items that the. Bank ) valid return request should be raised via email, and select proceed fault, surely! Alter these terms and conditions on reasonable notice items can not be in.
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