Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. We have a solid playbook of best practices. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Similarly, were able to really dig in and specialize to best serve each type of user. We are only as good as our next order. If this were a play, I would say we just finished act one this year. May 2, 2021 0. Check out open roles or email Katie Frank at katief@doordash.com. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Act like an owner is a core value at DoorDash, and we definitely live that. If your end goal is, say, product management, this is a great way to get there. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Doordash Interview Questions with Answer Examples. This is the gist of how pricing on DoorDash works. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. I plotted the number of orders vs. GOV below. Will be grateful! Consultant, Go to company page As we get closer to launch, our work is more operations-heavy. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. The initial messages for the campaign were something more generic. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. Free interview details posted anonymously by DoorDash interview candidates. Its a huge competitive data moat. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. What should the end-to-end experience look like? As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). So how exactly are they doing this? The other half were put into our products and scaled across the company. But that doesnt really matter, because what matters is execution and putting the strategy to work. Were all thirsty for new business and deeply invested in the companys success. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Data is a real-time snapshot *Data is delayed at least 15 minutes. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. We want to hear from you. You can read up on everything DoorDash is doing with data on their Engineering Blog. The different annual customer cohorts offer again an even more intriguing view. Its rarely the same. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. From the S-1: Were determined to leave our mark. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Right now, though, Im happy to stay where I am. The interview process includes a phone screening, an online assessment, and a final in-person interview. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Activision Blizzard, Go to company page No matter how good the food, an unattractive can drive down a merchants conversion rate. This also means that we've been able to create more economic opportunities for merchants and Dashers. The best data is useless when you cant put it to action. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. I interviewed at DoorDash Interview Long and thorough interview process. The whole process takes six to eight weeks. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Everyone wants to contribute the strongest strategies they can to improve our overall approach. One is delivery volume: Are we getting more orders and growing every day? In this article, I Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. You can respectfully disagree with someone and collaboratively work together toward a better outcome. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. But generally, we try to stick to our six- to eight-week plan. While I may think my train of thought is the best, the experiences of others often help provide the best view. Answer Question Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. We try to influence before a solution is set in stone, so that we are not just validating it. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Based on their research, they bring on the most desirable merchants. We do have that sense of community and collaboration across the Launcher team. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. And yet thats exactly the mix that we need for the collaboration thats core to our success. Does the offering work? For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Well, we dont always hit that timeline. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. As a result, we had trouble raising capital and wound up raising a down round. Did he reply to any of the previous DMs? If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Can someone please share your interview experience? Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. doordash strategy and operations interview. Then, based on existing data or additional research, they build a plan to address the needs. They can name all the rock star Dashers and bestselling merchants. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Case Study 2. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Bain & Company The framework above is a simplified version of how we currently work with S&O partners. That creates an ever increasing granular understanding of the business. Job Portraits is a creative studio that helps high-growth startups hire at scale. So there was plenty of well-funded, existing competition. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. HBO, Go to company page That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. What type of questions to expect in the SQL and case interview rounds? DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Thats invaluable. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. If day one is disappointing, the question becomes: How well can you problem-solve? Postmates started in 2011. Everybody wins with more order volume on the platform. You can see how cohorts consistently increase their spend on DoorDash. Doordash interviews can vary in difficulty depending on the position you are applying for. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. I really just wanted to build things from scratch. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. The breakdown of each cost is shown on the checkout screen. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Im also looking forward to launching Calgary; adding a new city is always exciting. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Amazon Prime and a Costco membership come to mind, for a comparison. Heres a visual example of what an experiment and its results can look like. We also pick the brains of any Launchers who visit our office. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Sign up for free newsletters and get more CNBC delivered to your inbox. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. DoorDash runs seven regions across the U.S. and Canada. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Everyone here is on the same team. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. 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