No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. If you sign in, click, Sorry, you must verify to complete this action. Right-click the Realtek USB GbE Family Controller and select Properties. Please click the verification link in your email. EreskiFebruary 20, 2020, 6:35pm #28 Hi. HDMI1 was not working as far as I could see. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. To my regret I can't help you more. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. I have tested fan off and the same sound is there. Intel technologies may require enabled hardware, software or service activation. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. DisplayPort and HDMI cables have different variations. // Your costs and results may vary. Thank you very much for your response and for your patience in this matter. Sounds like there is a problem with a firmware version or driver. // See our complete legal Notices and Disclaimers. Seems that NUC11TN technical product specifications confirm this. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. 1440P display requires 4GB-8GB of VRAM. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Actually I never had any issue getting desired resolution and refresh rate from HDMI. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. Hopefully Intel will fix this soon. Or am I wrong? Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. profile. Which port are you using to connect the displays? In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. do you still prefer O go back to the .1191 drivers? We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Yes I think it is a firmware issue (I hope). That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. By the way, I removed the Intel graphics driver and rebooted the system. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Try connecting a different display to the Intel NUC. Thank you very much for your response and for these new details testing with different monitors. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. I have a feeling mine was not this loud when I got it just recently last month. It would be better to test with two identical monitors. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. Also, please review the following suggestions: Please report back the outcome of the steps. I connecten 2 Asus monitors to the NUC, both are exactly the same. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Your NUC should be able to give you 2560x1440 easily for both monitors. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Are you using any adapters or dongles to connect the displays? Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. and our 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? But this is not correct, they are both connected to the HDMI outputs. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. My apologies for my redundant response. Hi, I also experienced problems with the hdmi outputs of this model. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. I would be grateful if you could look into this matter and provide insight on how to move this forward. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. The Intel sign-in experience is changing in February to support enhanced security controls. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. Is the fan running in sleep mode? Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? orpassword? The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Anty way, I suggest to wait for confirmation from Intel or other users. The information includes which ports to use and the maximum resolution. Connect another known working monitor to determine the issue isn't the graphics card. Sorry, you must verify to complete this action. I then will let you know the results. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. If I may jump into the conversation. Why? Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Have you tried using a non-NUC system to test the displays. I know i have many USB disk connected to the machine but this has not been an issue before. 6. Then the standard Microsoft driver will be used. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. The RTX 3080 offers multi-monitor support. The USB-C in the meanwhile recovered but remained black. 1. However, it might also be a physical connection problem. Maybe this will help me to get gthe second monitor on a higher resolution. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. If not, repeat step 3. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. I have no cable so i can not test it. 7. 6.1- Download the Intel SSU and save the application on your computer. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. For more complete information about compiler optimizations, see our Optimization Notice. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. I checked Windows 10 and 11 and both show this problem. See Intels Global Human Rights Principles. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Or are you using any type of video adapters, converters, or dockings? I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. Sorry, you must verify to complete this action. Sign up here Open the application and select "Everything" click on "Scan" to see the system and device information. Continue with the on-screen directions (if applicable). 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". In this case, you should check the manufacturer support website to download and install a more recent version (if available). You can also try the quick links below to see results for most popular searches. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! You can easily search the entire Intel.com site in several ways. Both screens are running now 2560x1440p. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. This should lead to the problem resolution. With this configuration I could do always the resolution of 2560x1440. 8- Once the latest driver has been installed, enable the internet connection again. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. 5- Right-click the Windows Start button. Also, newer version for the graphics driver. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Click the Advanced tab. You can try these troubleshooting tips to. Please provide details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, it might also be a physical connection problem. All drivers are updated. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Future US, Inc. Full 7th Floor, 130 West 42nd Street, I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). We could fix it in RPi, but not for Intel NUC device. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. and our In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Troubleshooting, Article ID It looks like a combination problem of the NUC11 and the Asus monitors. We appreciate all feedback, but cannot reply or give product support. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. The problem is when I have the two connected at the same time. I did some more testing via the Intel Graphics center. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. Everything starts working !!! Thanks any way for your help. See page 24 for diagram. Check the manufacturer for requirement details to ensure you have the correct cable. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! Windows 11 recognized the Asus monitors with these drivers. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. 2. i bought usb-c to display port, and hdmi to display port We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Hi, are you able to check it with the Thunderbold output? Thank you for posting on the Intel communities. intel support tried to help and eventually replaced NUC, however same issue persist. ", To save your scan: click on "Next"; then "Save.". If you need any additional information, please submit a new question as this thread will no longer be monitored. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. Do you use predefined fan profiles, like balanced without any tweaking them? // Performance varies by use, configuration and other factors. // Performance varies by use, configuration and other factors. Yes, I tried 8280 and also 8322 with the same results. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Select the newer graphics driver to install on Windows 11. If you sign in, click. Fort sure it is not the ram. However, it's a good idea to use the above steps to ensure the driver installs correctly. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. Hello ASoar12, Thank you very much for letting us know those updates. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html.
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